OUR DELIVERY

GOOD NEWS IS, OUR SHIPPING IS FREE! UNLESS THERE IS PROMOTION OR SALE IS ON. (ONLY FOR DOMESTIC PURCHASES)

 IF YOU HAVE ANY TROUBLES TRACKING YOUR PARCEL OR YOU FEEL IT MAY BE LATE PLEASE GET IN TOUCH VIA OUR CONTACT US FORM OR WASSUP US ON +6-198289644

 FEW THINGS TO NOTE...

WE DO NOT SHIP ORDERS ON WEEKENDS. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.

THE ESTIMATED DELIVERY TIMES  ARE FROM THE DATE ON WHICH YOU PLACE YOUR ORDER WITH US. PLEASE NOTE THAT THE DELIVERY TIMES QUOTED ARE AN ESTIMATE ONLY AND CAN BE AFFECTED BY SUCH EVENTS AS SEVERE WEATHER AND OTHER EXCEPTIONAL CIRCUMSTANCES.

2 - 3 DAYS FOR SEMENANJUNG MALAYSIA
4 - 5 DAYS FOR SABAH & SARAWAK

4 - 5 DAYS FOR INTERNATIONAL SHIPMENT VIA TNT

INTERNATIONAL SHIPPING

WE DO SHIP INTERNATIONALLY VIA TNT

TRACKING YOUR ORDER

AFTER YOU’VE PLACED YOUR ORDER YOU’LL RECEIVE AN ORDER CONFIRMATION TO THE EMAIL YOU PROVIDED, FOLLOWED BY A SHIPPING CONFIRMATION ONCE WE’VE PICKED AND PACKED YOUR ORDER. YOUR SHIPPING CONFIRMATION WILL CONTAIN YOUR TRACKING NUMBER AND A LINK TO THE CARRIER’S WEBSITE WHERE YOU’LL BE ABLE TO KEEP AN EYE ON YOUR PRODUCTS AS THEY MAKE THEIR WAY TO YOU.

GETTING IN TOUCH

FOR QUERIES RELATING TO YOUR ORDER, OUR PRODUCTS OR BRANDS, MAKING PURCHASES THROUGH OUR WEBSITE, DELIVERIES OR RETURNS, OR IF YOU HAVE ANY FEEDBACK OR COMPLAINTS PLEASE CONTACT OUR WEB CUSTOMER CARE TEAM.
THEY CAN BE REACHED VIA OUR CONTACT US FORM
(OUR OPERATING HOURS ARE 8AM – 6PM MONDAY TO FRIDAY (GMT)

RETURNS

WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE. YOU MAY RETURN OR EXCHANGE ANY PRODUCT WITHIN 14 DAYS OF RECEIPT PROVIDED THE PRODUCTS ARE IN THEIR ORIGINAL PACKAGING AND ARE UNUSED.

PLEASE COMPLETE YOUR RETURNS SLIP ENCLOSED WITH YOUR ORDER PAYING CAREFUL ATTENTION TO THE RETURN INSTRUCTIONS.

PLEASE CONTACT US FOR RETURN DETAILS.
 
PLEASE NOTE, WE WILL NOT REFUND THE COST OF RETURN DELIVERY (UNLESS THE PRODUCTS ARE FAULTY, DAMAGED OR NON-COMPLIANT) BUT WILL REFUND ANY DELIVERY CHARGES IN THE EVENT THAT THE ENTIRE ORDER IS RETURNED TO US.

DAMAGED OR INCORRECT PRODUCTS

PLEASE DO NOT PROCEED TO RETURN DAMAGED GOODS IMMEDIATELY BUT CONTACT US AS SOON AS POSSIBLE. WHILST WE TAKE THE UTMOST CARE WHEN PACKING OUR ORDERS FOR DELIVERY ACCIDENTS CAN HAPPEN AND WE SINCERELY APOLOGISE. OUR CUSTOMER CARE TEAM WILL BE DELIGHTED TO HELP RESOLVE YOUR ISSUE

OUR FULL RETURNS POLICY CAN BE FOUND IN OUR TERMS AND CONDITIONS OF SALE

YOUR LEGAL RIGHTS
AS A CONSUMER, YOU HAVE LEGAL RIGHTS IN RELATION TO PRODUCTS THAT ARE FAULTY OR NOT AS DESCIRBED.